Today I got a call from chiao lin.
Well, actually I’m not sure if its really her because the call was recorded, so I can’t go like “OMG, is that you chiao lin? I’m yipin!!”
but how many yeap chiao lin can there possibly be in penang right?
Is chiao lin from ayer itam?
400 agents, I cant believe I manage to pick up a call from someone I know.
Its 10 reasons why I need my job. Not why I need to LOVE my job….
I hate my job
The Rabbit
Cuddly, warm and affectionate are the attributes of the Rabbit. Mysterious and a great party-giver and host, the Rabbit enjoys being the centre of attention once in a while. The Rabbit is occasionally over cautious and can be a bit boring. He is also one of the luckiest signs in the Chinese Astrology chart.
Forecast for 2010
The focus will be on the Rabbit’s career and job prospects during the Year of the Tiger, with unexpected promotions and recognition very likely. Travel is also highlighted, with short breaks and spontaneous, fun trips featuring during the late Spring and early Summer. Healthwise, the Rabbit could find the speed of the Tiger year exhausting and it’s important he balance work with rest and relaxation. Promotion at work or in the Rabbit’s career will be sure to feature and they need to act quickly – no hanging back to see what happens! Some Rabbits will be dissatisfied with their current living arrangements and the perfect new home may appear most unexpectedly – they must act quickly and not miss out! Friendships will play a big role during 2010 with possibly one or two friends needing extra care and help. May and October to January will bring special and fun social gatherings. February and March will be significant and fortunate for those looking to change jobs while July and August will be most auspicious for single Rabbits looking for love – an unexpected liaison could result from a work related social event.
Story 1: Job satisfaction
now I understand what is the meaning of Job satisfaction.
Because I have none.
When we were in training, we get to listen to calls from previously terminated agents. I can almost imagine people listening on this particular call I got today.
The cust said his wife went to a shop to change her sim card because it’s faulty. The wife is using number B. The husband’s line number A is the primary account holder, but they’re both under the same account.
So what happen was, the agent at the shop accidentally put number A into new sim card B. So sim card B is using number A. Now sim card A cannot be used anymore!!
So..
who’s fault is it?
Haih! of course la the agent at the shop……
But who gets the scolding?
of course la little innocent me.
So the customer said, I want to terminate all my line and sue your company!!
And I said “ok sir I’m veery sorry to hear that, I’ll assist you to terminate your line.”
because that’s our script. Not because I’m emotionless.
truth is, I was confused because the sim card numbers are long and the phone numbers are long and they’re all under the same account.
So when I explain to the customer, I have no idea where to start. I understand what happen. I have to admit, it is the agent’s fault. So what can I say to twist the situation around?
But I didn’t twist the situation around.
I guess I’m just not good at lying.
So the customer got angry, logged an official complain against the dealer/agent at the shop, terminated all his lines and wants to take legal action against M.
Story 2: Multitasking
I can’t multi task. The End.
That should be it. But even if you can’t. You have to.
If you really can’t, you can pretend to be able to. How?
By putting customer on hold for a longer period of time.
Do everything you can while the customer is still on the line. Then hang up.
I got scolded today because I’m slow.
My average handling time per customer is the same as everyone else’s but the thing is, I talked really fast to customers, but I type really slow. So I take half the time to talk and half the time to type. They take half the time to talk and half the time to put customer on hold. Then type while customer is on hold. So this actually looks like they’re multitasking but they’re not. Understand?
The thing is, I was told by the person that evaluated me to do everything later after you end your call. so you don’t put customers on hold for too long. Which is just plain backwords.
So now I’m just gonna F it and put customers on hold, even if they hang up. Then it’ll look like i’m multitasking.
Story 3: Gentleman
You know a guy is not the moment you meet him.
The Mentor that I was talking about that was sucking on Kate……
Well, his name is, ok lets not mention names since I don’t really want to get into trouble if he reads this, which I highly doubt he will but just to be save.
Anyway he was sooo totally kissing Kate that night during the company party. Not normal, the stick-tongue-down-throat kind of kiss. Then he keep asking me to take photos of him and Kate. So I did, I edited, I posted on FB. Which is normal. I even told him I would.
He added me on his friend list on Monday, deleted me on Tuesday.
Then I got an e-mail from him asking me to take off all the photos of him from my album.
So I did. I still didn’t know he deleted me. Until Giri ask to see his girlfriend.
Then I realise.
Truth is, he’s just a plain F***ing bast*** right?
Dare to cheat but don’t dare to admit it?
I’m sure it also affects his reputation cause there’s my boss tagged in it. Which means there’s also his boss tagged in it.
Well, you have to make sure you’re able to handle what you ask for!
That’s all the ranting for today.
Ah, I feel so much better now.
Woke up at 9am today….aching all over….hhmm..
vaguely remember washing my hair, partially drying it and fainted on my bed at 4+…
Woke up with slight migraine trying to remember how many glasses I drank….I don’t think I drank that much, I was still sober when I got home, if not I wouldn’t have washed my hair….
Didn’t know what to do, I don’t really know why I woke up so early on a sunday…
Checked my phone to see if puppy called, but got a whole list of unknown and witheld numbers…..hhmm >.<
Trying to remember who I gave my number to….
Only remembered, the waiter who asked if I want to dance on top of the bar…..
Some guy who was trying to get me to go on stage….
My date who was trying to get me to kiss him, then merajuk because I told him to go home
Someone from CDPU (who knows what that stands for, I just remembered it cause it sounds cool, like NYPD or something…)
got dragged along by some others who I can’t recall, not worth recalling anyway…..
I think I almost fell off a chair, not cause I was drunk, mind you……Someone was pulling me…..
Maybe I did fall…..I don’t really remember…
I remember the guy from CDPU was kind of cute……maybe its coz his department name sounds cool……haha….and the dim lighting and the ~OH
Ah, whatever, I got hot photos to spread on monday = )
Kate with the mentor…..hhmm…..who could have guessed?
I seriously thought he was just flirting harmlessly………
Maybe he was….maybe I’m just being outdated..and close minded?
I’m not really an angel anyway, who am I to judge….
Went Teluk Gong for some seafood and tody (is that how you spell it?) and more beer…..
Puppy’s calling me an alcoholic again…..
But it had been a long time since I last drank…..maybe I got a bit carried away……
Tmr work starts at 9.30am T.T Soooooo wanting an MC…
Ah, I shouldn’t…..
Maybe I should really just marry someone rich…..
If I only write sad posts, does it mean that I’m sad?
Then I better assure you that I’m not sad.
In fact I never felt more alive in months.
I only write about sad things coz when I write down all the things that makes me sad, I feel happy again.
Recently I graduated into the ocean. It just simply means that I just completed my training. I thought that I didn’t graduate. Perhaps I only graduate partially, coz I’m still sending my cases back into the fish tank. I think they call us fishes because we talk the whole day, like a fish opening and closing its mouth all the time. Anyway life in the ocean isn’t as nice. For starters, I always need to go to work early and finish late, with no OT. Its simply called time dedicated to the job. Its not really called that…I just made that up. Its not like they make us stay overtime without paying us, its perhaps my fault.. I’m quite slow at work…….so everytime, when everyone already logged out, I’m still handling my cases…..Maybe I’m like a fish with very short fins. So I can’t swim very fast….Of course it makes me sad. I like being good at the things that I do. My friends keep asking me to just eff it. Cause its not like I’m going to stay in this job forever….I think in this job, one needs to have the “don’t care” attitude in order to prevent free labour, but I can’t bring myself to do it, it feels so irresponsible. I know people will just think I’m stupid. Perhaps I am, that’s why I’m in this job. But surprisingly, I feel like I have a reason to live since I got a job. I laugh more now, I feel more connected to this world, I don’t feel like if I die today, no one will notice till my body rots. I don’t think I made much real friends there, but there’s this girl that I’m quite close to, that I kind of like, she’s called Kate. I think among all of them she’s the most sincere one. Maybe I just like her coz she’s got the MHOB kind of attitude. I don’t like it when people are nosy. I’m just rambling aren’t I? I feel very exhausted right now, but I feel like there’s so much I want to write about. I want to tell the story of the guy who called up to talk bout dolly the sheep, genetic engineering and physics formula and then requested for me to call him back. I want to talk about the grandmother who can’t speak a word of English but got Beyonce Caller ring tone. But its different when you experience it first hand compared to when I tell the story. Like when I tell Julie and Jian Lun about my day today, and I got ignored, so I just sat quietly behind. Perhaps people think this job is crap. I think this job is crap too. Its stressful and underpaid. But I met a lot of new people, I talked to a lot of interesting people, I learnt a lot of interesting things. Perhaps stress makes me feel happy? Because I like complaining and I feel happy when I have something to complain about? Maybe I’m like the caller who called up just to chat, I’m just lonely and need to talk to people. When I come home to my room, I feel sad. It feels cold, ironically, empty and lame. Despite the week being so tiring, I feel even more lethargic during the weekends, like my spirit just seeps out of me.
I’m too sleepy to write anymore
g’nite.
*hugs*
what if you miss someone so badly that you feel so lonely when you don’t get to see them eventhough there’s a million people around you?
what if you never get to see that person ever again?
would you cry?
would it make things better?
I just wish that scar in my heart would dissapear one day….
thank you for reading. bye.
I do realised that my blog posts been getting more and more bimbo..but I can’t help it, the bimbo-est things are the most interesting things to blog about..
So anyway I was at the bus today…….(yea, go on, tell me how lame it is being so old and still taking the bus..) anyway I was at the bus and there’s this daddy with a cute lil fella sitting next to me…then there’s this singh standing right in front of me..and the cute lil fella’s mom is sitting opposite.. right behind the singh standing in front of me.. Suddenly, out of the blue, (yes, I know suddenly and out of the blue is the same meaning and thus it’s redundant, but I want to emphasize how sudden it was..) suddenly, the kid started turning around going “amma amma? amma?” and cause he can’t reach any of the bars to balance himself, he grab onto the singh’s leg like a little doggie trying to hump something….omg, it was so cute..the dad was so shocked and apologized profusely but the kid was not affected at all…he just continue to look for his mom, who was behind the singh…..the kid did this, not once but at least 3 times! Going to and fro between his parents…using the singh’s leg as a support…..haha….obviously I smiled at this right? you have to see it, it was superbly cute of the KID….
so perhaps, the singh misunderstood the smile? well, I got off at Pyramid and..guess what? The singh followed me…..*gasp*
I walked faster, cause I thought he was some sort of sales man/mad man/flasher/robber/terrorist (not that I have anything against singh or any sick sikh people, I just had a traumatising experience recently…..). When he finally caught up with me, ( I was surprised, with some effort, cause I got the 5ft syndrome and normally any average person would have no trouble at all catching up with me.) He asked “hi, friends?” and I said “haha, no” and I’m not sure if he heard me or not continued “you’re very pretty, what is your name?” and because I always answer people honestly, eventhough I know it’s dumb, I said “yipin” and then he asked me if I’m working in Pyramid and I said “no, meeting with my friend” I didn’t want him to know I was there alone…….then he asked “boyfriend?” and I quickly said “yes, he’s waiting for me already” and ran off without a second glance………
This is the first time ever I was chased after by a singh………again……no offence again sick sikh people….
maybe its my fault? Do you think I encourage all these weird and scary things to myself?
Oh, one more not so bimbo thing happened today…..annoying actually..
I was in the bus, (yea, again) and there was this 100 yr old man that walked in, and it’s our duty to offer our seat to the less able one right? (not that he’s disable, but he looks kinda frail)..so I stood up.. walked over to the 100 yr old man and pointed to *gasp* *omg* *wtf* a 19 yr old geek is sitting at my ex-place…….then he looked up, saw me gesturing, and pretended to gesture “do-you-want-to-sit?” but of course the old man said no…… So I lost my place to sit to a 19 yr old geek -_-” what is wrong with youth these days…..not that I’m That old…but common courtesy? Don’t they teach that at school anymore? Well, for my justice, everyone gave him a dirty look and he pretended to sleep…..or to cover his face out of the embarrassment he deserves! But God is fair, I only had to stand for a stop, and got to sit down again at the next stop..
